FAQ

Getting started at Uptown Aces Casino is quick and straightforward. Simply click the 'Sign Up' button on the homepage, fill in your personal details (like name, email, and date of birth), and choose a secure password. You'll need to verify your email address to activate your account. Registration is open to players from the US and several other countries, provided online gambling is legal in your jurisdiction. Once registered, you can log in, make your first deposit, and start exploring all the great games and promotions on offer.

New players at Uptown Aces Casino can unlock an impressive welcome package of up to $8,888 plus 350 free spins, spread over your first six deposits. Use the bonus codes (starting with UPTOWN1ACES) to claim each part of the package. Each deposit bonus comes with its own terms, such as minimum deposit and wagering requirements. Make sure to check the current offer details and always enter the correct code when you deposit. These welcome bonuses are a fantastic way to boost your bankroll and try out the most popular slots.

Yes! Uptown Aces Casino frequently offers no deposit bonus codes for new and existing players. Examples include $20 free chip codes like 20FREECHIP, and free spins offers like SPINSCHIPY100 (100 free spins on Popinata Slots). No deposit bonuses are a great way to play for real money without risking your own cash. Be sure to check the terms—most no deposit bonuses have wagering requirements and a maximum cashout limit. Visit the Promotions page or subscribe to the newsletter for the latest codes.

Uptown Aces Casino supports a wide range of payment methods for both deposits and withdrawals, including Visa, MasterCard, Bitcoin, Litecoin, Skrill, Neteller, Neosurf, eCheck, and more. Deposits are generally instant, while withdrawals are processed quickly—typically within 24-72 hours, depending on your chosen method and verification status. For the fastest payouts, consider using cryptocurrencies like Bitcoin or Litecoin. Always double-check the minimum and maximum transaction limits and make sure your account is fully verified for smooth withdrawals.

Wagering requirements are the number of times you need to play through a bonus before you can withdraw any winnings. For example, a 35x wagering requirement on a $100 bonus means you must place $3,500 in bets before cashing out. No deposit bonuses and free spins often have higher wagering requirements (sometimes 60x), and different games contribute differently toward clearing them. Always review the bonus terms so you know exactly what's needed to unlock your winnings.

Absolutely! Uptown Aces Casino offers a mobile-optimized site and a dedicated mobile app, making it easy to play your favorite slots and table games on the go. The mobile platform is compatible with iOS and Android devices, offering seamless gameplay, secure banking, and access to all promotions. No matter where you are, you can spin the reels, claim bonuses, and cash out your winnings from your smartphone or tablet.

Uptown Aces Casino is powered by Real Time Gaming (RTG), a trusted provider known for high-quality slots, table games, and video poker. You’ll find popular titles like Sweet 16, Fortunate Buddha, Plentiful Treasure, and progressive jackpots like Mighty Drums. The casino also offers classic table games like blackjack, roulette, baccarat, and a vibrant selection of live dealer games. New releases and exclusive games are added regularly, so there’s always something fresh to try.

Yes, Uptown Aces Casino operates under a reputable gaming license and adheres to strict standards for fairness and security. The casino is committed to providing a safe and transparent environment for US players. All games are regularly tested for fairness, and player funds are kept secure at all times. You can play with confidence knowing Uptown Aces is a legitimate and regulated online casino.

To ensure security and comply with regulations, Uptown Aces Casino requires players to complete a simple KYC (Know Your Customer) verification before processing withdrawals. This usually involves submitting proof of identity (such as a driver’s license or passport), proof of address, and in some cases, proof of payment method. The process is quick and helps protect you from fraud. Your information is kept confidential and is only used for verification purposes.

If you run into any technical glitches—such as games not loading, connection drops, or payment issues—start by clearing your browser cache and cookies, or try switching devices. Make sure your internet connection is stable. If problems persist, Uptown Aces Casino has a dedicated support team available 24/7 via live chat, email (support@uptownaces.eu), and phone (1-888-492-9309 toll-free). They’re always ready to assist with any issues and get you back in the game fast.

Yes, Uptown Aces Casino is dedicated to promoting responsible gambling. Players can set deposit limits, take time-outs, or request self-exclusion at any time. The casino also provides links to external support organizations for those who need help managing their play. Remember, gambling should be fun—always play within your means and take breaks if needed. If you ever feel your gaming is becoming a problem, Uptown Aces has the tools and support to help you stay in control.

Your safety is a top priority at Uptown Aces Casino. The site uses advanced SSL encryption to protect all personal and financial data. Strict security protocols ensure your transactions and account information remain confidential. Only authorized staff have access to your details, and all data is stored securely. You can enjoy peace of mind knowing that your privacy and security are always safeguarded while you play.